Hollywood Global Shipping Co knows when you have a problem, the last thing you want is to be placed on hold on navigate through annoying, unending phone menus. That is why we have made reaching out to us as easy as we possibly can. We provide a number of ways to contact our customer service department.
For some of us, the phone is the easiest and quickest way to communicate. We try to make reaching your party as easy and as fast as possible. Our customer service reps are standing by to help you with your questions and issues.
ONLINE CHAT OPTION
For our more tech savvy customers, we have provided an online chat option. You can communicate with a live CSR by clicking the “chat” button on our website.
If you prefer, you can contact our customer service department via e-mail. This is great when you don’t have time to talk and your issue is not pressing. You want to make us aware of the issue or are just looking for some general information and e-mail is often the easiest way to do that.
Go to our website and choose the e-mail contact option. Fill out the online form and we will get back to you through your preferred contact method.
Whichever option you prefer, please make sure to have your account number handy to facilitate our assistance. All communications are handled in the order that they come in so there may be small delays when using phone or e-mail particularly. The online chat option is the best method of contact for us and the quickest way to get resolution of your issue.
Please refer to our FAQ page as it can be a great resource and may be able to answer your question without your having to contact us. If you do not find your solution there, please feel free to reach out to us.